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If a company has a large number of customers, but doesn't have the capability to handle calls from those customers, they might contract a call center These firms help with airline reservations, directory assistance, computer technical help, and other important customer service functions 20 May, 2011--
Source: http://www.articleonlinedirectory.com/Art/655639/24/call-center-interview-questions-and-how-to-tackle-them.html
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