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Call centers function as a means of increasing sales for a parent organization Any time there is a delay or defect in the process, whether it be through trying to reach the call center itself, or what happens once a call is answered, there is also a potentially lost customer 22 May, 2011--
Source: http://www.articleonlinedirectory.com/Art/656469/24/using-six-sigma-to-improve-call-center-efficiency-with-ctq.html
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