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Handling customers complaint is a tricky task and requires lots of patience and resilience However, there is hardly any organization that is able to keep all its clients happy all the time Complaints and grievances are an inevitable part of any organization and they need to be handled with tact and discretion 03 Jun, 2011--
Source: http://www.articleonlinedirectory.com/Art/660459/281/marcus-evans-seminars-teaches-you-how-to-handle-complaints-and-deal-with-scammers.html
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